Frequently Asked Questions

o  Is it okay to change my password?Please leave the password as assigned. This allows the newspaper to log onto your account and assist you with troubleshooting.

o  Can I work on my Legal Notice and save it without submitting it?Yes, Notices can be saved and worked on at a later time.Once you have entered the text, there is a button on the Proof your Notice page that allows you to �Save for Later�.

o  How do I pay for a Legal notice?�� Most established accounts can be billed. If your company has decided to prepay you may do so by charging it to a credit card.The card can be either your company�s or an individual�s.If you charge it to an individual card, you will need to change the billing information to match the credit card information.

o  What if I need to make a change or correction to a notice that�s already been submitted? ���As long as the change is submitted prior to deadline, you make the change. Simply log in to your account, locate your notice in the �Future Notices� area and �Modify� the order.If you are paying by credit card and you change the cost of the order, you will be credited/charged the correct amount.

o  Is the preview an accurate representation of how the notice will look in the paperYes, it is exactly the same with the exception of any color graphics which will appear in black and white.

o  What if I miss the deadline for publication?�� You will need to choose the next available date.If the date is unavailable on your screen, the deadline has passed.

o  How will I know if the newspaper receives my notice? You will receive a confirmation email once the order is filed.Orders are processed into the Bay Area News Group system as they are created. During the first few weeks of using this product you will receive confirmation emails so that you can see that the orders are arriving consistently.

o  Will the notice go on-line? Yes, it will be sent to the California Newspaper Publisher�s Association site where most Legal notices in the State of California run (note this will not take effect until late 2013 or early 2014.

o  Can we pay with a check directly to the newspaper? No � orders must be billed to an established account or paid by credit card.

o  Can a day be added to the order on the last day that it runs? Once the order reaches its last day of publication, it cannot be extended. You would have to create a new order.

o  There�s a big gap of white space at the bottom of the text?This is a return that was done when the original text was typed.It can easily be removed by placing your cursor after the last period in the text and pressing delete a few times. Another method is to locate the cursor at the end of the white space and press Backspace until you reach the last period in the text.

o  Can I create my own logo? You can add art that is specific to your organization. We ask that this be done once and the art then be submitted to a Legal Coordinator for standard processing. There is no charge for this service and it ensures that your logo is the same scale as others.

o  If you have additional questions you can contact your local Legal coordinator:

San Jose Mercury News/
San Mateo County Times:

& San Jose Weeklies:

Open: Mon.-Fri. 8am-4pm

Legals@mercurynews.com

408-920-5332

 

Contra Costa County newspapers:

Open: Mon.-Fri. 8am-5pm

CCTlegals@bayareanewsgroup.com

925-943-8019

 

Alameda County newspapers:

Open: Mon.-Fri. 8am-4pm

OTLegals@bayareanewsgroup.com

510-723-2850

 

Santa Cruz Sentinel:

Open: Mon.-Fri. 8am-5pm

obituaries@santacruzsentinel.com

831-429-2415